The 7 Biggest Customer Experience (CX) Trends In 2022

2022 is already moving fast. So many possibilities. But what does the year ahead look like for the Customer Experience? Read on to find out.

While some trends from 2021 will remain. There will be some changes in the road ahead. Over the past year, Customers' points of reference and point of view have shifted. Here are 7 predictions based on my analysis and study of the fallout of the pandemic and the CX Environment to come.