Technology has revolutionized B2C business practices. However, keeping up with the pace of change can be challenging. Even worse, if you're unaware of potential issues, you may fall victim to problems. Companies that are the best in class have done the same. Learn 5 areas on how not to fail.

Technology is revolutionizing customer engagement. Organizations need to review what drives customer satisfaction in their industry. What disruptions can we expect in AI, and how will hyper-personalized customer service evolve? Learn what we can expect, the impact, and how to prepare for the challenges and changes ahead.

When can AI improve your customer relationship and streamline processes? And when do traditional Customer Experience tools serve your customers and your business better? Learn when to recognize the value of each of these approaches. And build your Customer Delight using all of the tools available to your organization.

User's Group can help make your design better. It can also ensure that you create a advisory board of power-users who understand the end to end solution and project goal. This can significantly reduce change requests leading to poor design and bugs which can cause Project Failure. Learn what a User Group is, when you need one and how to get started.

Make a your Customer a priority by understanding who they are and how you can serve them best, Then go further by creating a customer-centric company. Go beyond expectations and build a connected, loyal and happy customer. Find out how with these 7 steps.

7 CX touch points that will continue to influence Consumer behavior that businesses need to focus on in 2023. Technology continues to be driven by the art of the possible and human needs and wants. Where will the future take us? And which changes will have sticking power? What do you think?

Having Great Products Isn't Sufficient to Achieve E-Commerce Success. You Must Understand the Importance of UX for Web Stores. Today, customers have plenty of choices of places to do their online shopping. Unless you provide them with a great experience, you will likely lose them to a competitor.

User Journeys and Customer Experience need UX Designers to create the right result. Projects and Companies across the world are hiring this in demand skill. Find out what you need to know to get a job in UX Design..

Customer Experience Metrics are important for every project, product, and solution manager. Making sure that you are delivering something that works for your end customer is essential. Let’s look why metrics are important, metrics that work for every kind of project and are simple to use, and review practical application for different kinds of metrics.

Has Customer Experience taken over the role of Branding? If so, how? Get insights and examples of how the four I’s of Customer Experience have replaced the four P’s of branding. Find out what it means to your business, product, project and customers. And find out what you need to know to be ready for the new age of CX.

The Customer Experience often starts and ends with an on-line interaction. How to make this experience one that will win you new customers, and build engagement and loyalty with existing customers? Get 6 tips to help you and your team succeed.

What is the difference between Customer Relationship Management (CRM), Customer Experience (CX) and Customer Service (CS)? A lot, and it is important for you to know the difference. Why? To ensure your team knows which to focus on and how they relate. I break it down for by providing clear definitions, examples and explain how all of these functions provide Customer value.

2022 is already moving fast. So many possibilities. But what does the year ahead look like for the Customer Experience? Read on to find out.

While some trends from 2021 will remain. There will be some changes in the road ahead. Over the past year, Customers' points of reference and point of view have shifted. Here are 7 predictions based on my analysis and study of the fallout of the pandemic and the CX Environment to come.

In the last few years, businesses have dramatically changed how they use technology. This use increase has also opened the door to a spike in Cybercrime. Are you working on a retail app, website, or customer-facing project? Then you need to know what you can do to keep Cybercriminals from stealing your data and your Customers away. What can a Company lose? Customer Trust, Brand Reputation and Future Sales. Read more to find out what companies, departments and projects can do to protect the Customer Experience.

Customer experience is the overall perception your customers have of your brand, services, and products. Creating a compelling and successful customer experience requires more behind-the-scenes work than you may have thought!  Looking to improve your customer experience? Or starting a Project which needs to build CX into the product? Read my 7 points to deliver the right CX.

Design Thinking improves customer insight and product development. But it can do even more. I give you 3 unexpected insights into what additional outcomes designers and project teams can get from using Design Thinking. Get ready to improve your work, product, solution and user experience by readying up on new possibilities you can put to work for yourself and your team.

The world of UX Design is competitive. Consumers now expect a more compelling user experience. As the UX Design industry is ever-changing, it is essential for user experience designers to take on a growth mindset amongst other essential principles. Anticipating user needs and collaborating with cross-functional teams are just a couple of important practices UX Designers should adopt - I will show you that and more!

Persona maps are a great way to start your User Journey development. Find out:What is a Persona is, Why Persona’s are used and How you can get started with my free downloadable “Persona Mapping Made Simple“. I provide a process overview and 4 Persona Templates for your use.

How to generate ideas for your project, product, process, or problem? I provide 3 approach and 7 Idea Generation Techniques to get the creativity flowing.

Make your next brainstorming a success by following the preparation and execution processes provided. Key Points, Pros and Cons are included to give you a the insights you need to choose the right technique.

Running a Ideation workshop? Check out my Free Guide to preparing the working session, too!

Collaborative working sessions are important to project, design, and problem-solving. Whether face-to-face or online, workshops can be the answer to working out a solution with a diverse group of people. Running a Workshop can be challenging. So review the steps, be prepared and know the processes you will use. This will create and effective and efficient event that even the most cynical attendees will have to appreicate. Keep the outcome front and center and map your progress through the event to end strong.