User Journey helps teams understand their customer's problems to find the right solution. The process of creating the user journey can improve empathy for the points. Customers who participate in the process will trust the product you deliver more. But do you know how to make a user journey? You can learn how to do this in this step-by-step tutorial.

Customer experience is the overall perception your customers have of your brand, services, and products. Creating a compelling and successful customer experience requires more behind-the-scenes work than you may have thought!  Looking to improve your customer experience? Or starting a Project which needs to build CX into the product? Read my 7 points to deliver the right CX.

Design Thinking improves customer insight and product development. But it can do even more. I give you 3 unexpected insights into what additional outcomes designers and project teams can get from using Design Thinking. Get ready to improve your work, product, solution and user experience by readying up on new possibilities you can put to work for yourself and your team.