Make a your Customer a priority by understanding who they are and how you can serve them best, Then go further by creating a customer-centric company. Go beyond expectations and build a connected, loyal and happy customer. Find out how with these 7 steps.

Having Great Products Isn't Sufficient to Achieve E-Commerce Success. You Must Understand the Importance of UX for Web Stores. Today, customers have plenty of choices of places to do their online shopping. Unless you provide them with a great experience, you will likely lose them to a competitor.

Design Thinking improves customer insight and product development. But it can do even more. I give you 3 unexpected insights into what additional outcomes designers and project teams can get from using Design Thinking. Get ready to improve your work, product, solution and user experience by readying up on new possibilities you can put to work for yourself and your team.

The world of UX Design is competitive. Consumers now expect a more compelling user experience. As the UX Design industry is ever-changing, it is essential for user experience designers to take on a growth mindset amongst other essential principles. Anticipating user needs and collaborating with cross-functional teams are just a couple of important practices UX Designers should adopt - I will show you that and more!

Persona maps are a great way to start your User Journey development. Find out:What is a Persona is, Why Persona’s are used and How you can get started with my free downloadable “Persona Mapping Made Simple“. I provide a process overview and 4 Persona Templates for your use.

Collaborative working sessions are important to project, design, and problem-solving. Whether face-to-face or online, workshops can be the answer to working out a solution with a diverse group of people. Running a Workshop can be challenging. So review the steps, be prepared and know the processes you will use. This will create and effective and efficient event that even the most cynical attendees will have to appreicate. Keep the outcome front and center and map your progress through the event to end strong.

What is Design Thinking? How does it work? How can it make your Project better?

Find out what Design Thinking can do for your project. Use it align your team and project processes to the product you are delivering. Find out how to increase stakeholder engagement and satisfaction.

Understand how to create a mock up that meets expectations and is ready to work with processes, roles and data in the real world.

The User Journey is a critical step to making sure you know what your project’s product does, what you need to do to make it work and make your user feel. This approach also works for testing the quality your project.

What are the Belbin Roles? How do Belbin Roles make teams work better? What Project Managers need to know about Belbin Roles? These questions are answered in this blog.

Why do we talk about User Journeys when discussing Projects? How do you define success on your project? Coming in on time and on budget? Sure, but ultimately it is the quality of the outcome, product, or service which will determine the project’s value. Make sure you get it right by starting with the end in mind.