User Journey helps teams understand their customer's problems to find the right solution. The process of creating the user journey can improve empathy for the points. Customers who participate in the process will trust the product you deliver more. But do you know how to make a user journey? You can learn how to do this in this step-by-step tutorial.

Persona maps are a great way to start your User Journey development. Find out:What is a Persona is, Why Persona’s are used and How you can get started with my free downloadable “Persona Mapping Made Simple“. I provide a process overview and 4 Persona Templates for your use.

Why Storytelling is important in business? Because they do what other forms of communication cannot do - they engage their listeners. Why are stories better than presentations - the common approach to business communication? What makes a great story, what are some examples? Here I make the case for telling stories instead of making powerpoint.

The User Journey is a critical step to making sure you know what your project’s product does, what you need to do to make it work and make your user feel. This approach also works for testing the quality your project.